ARC Creative Co.

ARC Creative Co. logo

In our series, Five Marketing Areas That A Franchise Business Shouldn’t Ignore, we highlighted the importance of social media management for franchise businesses. In this blog, we will explore why social media is an effective marketing strategy for franchise businesses, covering key aspects such as increased brand awareness, customer interaction and engagement, cost-effective marketing, targeted advertising, and increased website traffic. 

In today’s digital age, social media has become a powerful marketing tool for businesses, including franchise businesses. With its wide reach, cost-effective nature, and ability to target specific audiences, social media has revolutionized the way franchises market their products or services. 

We will delve into how franchise businesses can leverage social media to grow their brand, build customer loyalty, ultimately increase sales, and stay ahead of the competition. So, whether you are a franchise owner or considering starting a franchise, join us as we uncover the power of social media for franchise businesses.

Let’s dive in!


Increased Brand Awareness

Franchise businesses have an increased opportunity to interact with their customers using social media. Franchises can respond to their customers’ comments and complaints, provide customer support, and engage with their followers. This interaction can help build customer loyalty and trust, which can lead to increased sales and customer retention.

One example of how a home cleaning franchise can 
increase brand awareness through social media marketing is by showcasing before-and-after transformations of homes they have cleaned. The franchise can create visually appealing posts on platforms such as Instagram or Facebook, featuring side-by-side images of a dirty or cluttered space before the cleaning service and a sparkling clean space after the cleaning service. These posts can highlight the dramatic difference that the franchise’s services can make in a home, showcasing their expertise and results.

Customer Interaction and Engagement

Social media also provides franchise businesses with an opportunity to interact with their customers. Franchises can respond to their customers’ comments and complaints, provide customer support, and engage with their followers. This interaction can help build customer loyalty and trust, which can lead to increased sales and customer retention.

A bakery franchise could run a “Best Dessert Photo” contest on social media where customers are invited to share photos of their favorite desserts from the bakery, or a “Baking Tips” contest where customers can share their favorite baking tips or recipes. To participate, customers can be asked to use a branded hashtag, tag the bakery’s social media handle, or comment on the contest post. The franchise can also incentivize participation by offering prizes such as discounts, freebies, or exclusive promotions to the winners or randomly selected participants.


Cost Effective User Generated Content 

By collecting user-generated content, the franchise can create a library of authentic testimonials and reviews that can be used in their social media marketing efforts. This content can be repurposed into social media posts, graphics, videos, or stories, showcasing the positive feedback and experiences of real customers.

Pro Tip
One example of how a franchise can increase cost-effectiveness with social media marketing is by leveraging user-generated content for testimonials and reviews.

The franchise can encourage satisfied customers to share their experiences, testimonials, and reviews on social media platforms such as Facebook, Google My Business, or Yelp. This can be done through follow-up emails, in-person requests, or by including social media links in their marketing materials, such as business cards or flyers.

Targeted Advertising

Franchise businesses can use social media to target their advertising efforts to a specific audience. They can create targeted ads based on demographics, interests, and behaviors. This targeted advertising can lead to higher conversion rates and increased sales.

Pro Tip
One example of how a restaurant franchise can increase targeted advertising on social media platforms is by 
using Facebook Ads Manager to create customized ad campaigns based on demographics, interests, and behaviors.

The restaurant franchise can start by identifying their target audience based on factors such as age, gender, location, interests, and behaviors. For example, if the franchise offers fine dining experiences, they may target an audience of middle-aged to older adults who have shown an interest in gourmet cuisine, fine wines, and upscale dining experiences.

Increased Website Traffic

Social media marketing can also drive more traffic to franchise businesses’ websites. By posting links to their website on social media, franchises can increase their website’s visibility and attract more visitors.

Pro Tip

One example of how a fast food franchise can increase traffic to their franchise business website using social media marketing is by using Instagram Stories to create engaging and interactive content that directs users to their website. Fast food franchises can leverage Instagram Stories to create visually appealing and interactive content, such as polls, quizzes, countdowns, and swipe-up links, to engage with their followers and drive traffic to their website. 

For instance, the fast food franchise can create an Instagram Story with a poll asking users to vote for their favorite burger or share their favorite meal from the franchise’s menu. The story can include attractive visuals, such as images or videos of delicious food, to capture the attention of the users. At the end of the poll, the franchise can include a swipe-up link that directs users to a landing page on their website where they can learn more about the featured food item, view the full menu, or place an order.

In conclusion, social media marketing is an essential marketing strategy for franchise businesses. By creating social media profiles, posting engaging content, interacting with customers, and using targeted advertising, franchises can increase brand awareness, build customer loyalty, drive website traffic, and ultimately, increase sales. By investing in social media marketing, franchise businesses can stay competitive and grow their business.